Well, received another email early Wednesday morning from Noraly, saying she was sorry for the hassle and was shipping another set and here‘s the tracking number. She’ll keep an eye on this shipment and hopes all works out.
Compare that to the Gap. Ordered masks on May 10th, received a notice that my wife’s set would ship the 20th of May, set to arrive early June. All worked out and she’s happy.
My set were to ship first week of June, arriving the 12th. Received shipping confirmation the 10th. Delivery the 14th. Nope. No change. No change. No change. On the 20th, delivery confirmed for the 29th... Nope. Didn’t happen. No change to the tracking info.
Spent 7 hours over 3 days on hold trying to reach customer service. Nope, nada.
Sent an email Sunday to customer service looking for answers... no response, not even the anticipated automated reply telling me they’d get back to me. Nada.
Till tonight, I received two emails, one with a 15% coupon and one from a CSR explaining that to protect their team, issues with the postal service etc. etc. etc. blah blah blah... And apparently I should receive them 10 days after June 30th. Which is tomorrow. Interesting timing, no?
Ordered Forcefield Sport Tubes from a shop in Germany 6 days ago. Arrived Tuesday and since taxes are due, had to pick up at post office. Got there Wednesday. What’s that? 7 days?
So buy again from Itchy Boots? Sure, small business, good folks trying hard, different languages and processes.
From the folks in Germany? Sure, mid size business, good folks trying hard, different language and processes.
From the Gap? Uh...