Bought a cell phone lately???
Actually no I haven't because I haven't needed to for two very good reasons. One is that I have a very very old Samsung- probably close to ten years old. It still has the original battery in it and even though I hardly ever use it and it just sits there until it is completely discharged before I think to charge it again months later and it still works just fine, and it still holds a charge just fine as well. Imagine that.
The other reason is that I also have an old flip phone that was still using the old technology network that the cell phone carriers were shutting down as they were completing their migration to the current network. The carrier that I am with saw in their records that I was still using a phone that would no longer function once they turned off the old network. Prior to shutting off the old network they contacted me to advise me that my phone would no longer work as of XX date. They offered me a choice of replacement phones- all I had to do was call them and let them know which one I wanted. The result was that they sent me a brand new smart phone with sim card included at absolutely zero dollars to me- not even an activation fee.
That is an example of good customer service that is above and beyond what is expected and I commended them for it.
By the way, I still have the old flip phone that has to be at least 15 years old and its battery still works perfectly fine as well.
To be honest I find your rant interesting in that you feel so strongly about a product that you don’t own and refuse to accept helpful advice. Send the Sena to me and I will be happy to replace the battery which will most likely fix your brother-in-laws device and your problem ... or not.
I am not quite sure what lead you to such a conclusion.
Firstly, I do own a Sena myself, which I have stated, so I have an interest in their customer support or lack thereof.
Secondly, I have been the victim of their poor customer support personally on more than one occasion, which I also eluded to, which grants me the privilege of commenting on it.
Thirdly I have not refused any helpful advice. In fact, the battery was ordered several days ago because, short of replacing the unit, that is the only repair that we can attempt even though we don't know if the problem is the battery.
None of the above is germane to the point of this thread or the impetuous behind it which is that in my opinion the customer support offered by Sena is poor at best based on my dealings and experiences with them. Regardless of how helpful the advice kindly offered here by people such as yourself is, and I thank you and the others for it, the fact remains that I am dissatisfied with the customer support offered by Sena not only in this instance but in general.
If you have been more fortunate with their customer support I am happy for you but that doesn't change the negative experiences that I have had with them to date.
