Bones
Your Humble Scribe
One additional note about my RT. Two enthusiastic thumbs up for Max BMW in South Windsor CT. Thus far I've had the best dealer experience with the folks at Max that I've had with any motor vehicle dealer, ever. Not just tossing around superlatives, it's been the best.The bike is at the dealer right now.
I find that how things are handled when something goes wrong can be a good way to gauge an organization. Right after I picked up my RT there was a recall on the switch cluster. I was going back to the dealer in a few days to get the top case I had ordered and they arranged to have the new switch cluster there so I could take care of the top case and switches together. I arrived at the scheduled time and it was going to take a while to swap out the switch cluster and install the top case. Rather than have me sit around waiting, the business manager, Rob Nye, tossed me the keys to a brand new (as in "never left the building since being assembled earlier that day" brand new) R nineT. He said go take it for a ride and let him know what I think. See you in an hour.
So what went wrong? Nothing to this point, obviously! But that weekend when I was out for a ride I went to turn on the cruise control and there was no cruise control switch. It just wasn't there. What the... Oh well, when I got home I sent an email to Ryan the service manager to say that my cruise control switch was MIA, please advise. A few minutes after Max opened the next business day I received a call from Ryan. He still had my old switch in the box to return to BMW for the warranty claim. The box had the correct part number but the part that came in that box was for an RT without factory cruise. Ryan said they should have caught it and that he was offering an explanation not an excuse. He said they'd reorder the switch, make sure it's the right one, pick up my bike at the house, fix it right, and deliver it back to the house, which they did.