I had an accident last June that totaled my bike. I learned a lot from that experience. You never know how good your insurance company is till you use them.
I had Progressive with Actual Cash Value coverage. I had just bought a new 2023 BMW F900XR and had about 3600 miles on it at the time. Progressive considered that mileage to be high and factored that into my payment. Progressive also had three different people handling various parts of the claim. One was for deciding how much to pay me for the vehicle claim. That took about 3 weeks as they itemized everything that was damaged. Everything. Every nut, bolt, piece of plastic.

That's the front. The right side looks pretty good. The left side didn't exist.
The total cost of repair was @$24K. Actual Cash Value came out to be around $15-16K. That included things like replacing my air bag vest, the add-ons like the side cases, etc. So while it seems like I made out well, I took a loss of a couple thousand probably. With a difference of @$8K, you would think they would've said within a day or two, that the bike is totaled. But no. It took them
three weeks to count every item before I could get a check. I finally gave up waiting for them to pay me, and went out and ordered a new XR and accessories.
One of the other claim adjusters was strictly for sorting out the medical costs. The emergency airlift from Northern California to Oregon was about $90K. The emergency room docs, labs, and the paramedics all wanted their cut too. My medical portion of the insurance was only about $3-5K. She sorted it all out between Medicare and Tricare for Life and I ended up paying $0.
She was good.
The same week of my accident, a riding buddy at church totaled his GS. The rear brake caliper came off at 60 mph on I-405...in traffic! Gulp! It took out all the spokes on his rear wheel before he went crashing down on the pavement. He had a new GS
the next day. (He has Farmers.)
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And there lies the crux of the matter. It took Progressive 3 weeks to sort out the cost of restoring my bike when it was clear to anyone looking at it that it was totaled. They could've made that decision in 1 day. I kept wondering how much that cost Progressive to itemize that cost, compared to simply saying this is the max we'll pay you and giving me a check in a couple days. Maybe the difference was in how I had ACV coverage and my friend had Replacement cost? In any case, I was extremely frustrated to be waiting and waiting for them.
Did they do a good job? In the end, I'd have to say yes. Especially on the medical coverage. Will I renew with Progressive? That remains to be seen. I'll compare costs again and try to find the insurance company with the best reputation.
Some lessons learned.
- Consider whether you want/need ACV or Replacement value. An old ST might not be worth Replacement value coverage...but a newer bike might be. Replacement value for my XR is only a few bucks more than ACV.
- Reputation is important and trumps cost when the cost is somewhat close. There are places online where you can get satisfaction ratings from other customers who've had claims. Probably more important than cost when you actually have a claim.
- Medical coverage. This goes hand in hand with your normal medical coverage. It is important to sit down and review both it and your vehicle medical coverage together. If I didn't have Medicare and Tricare for Life, I could've been out a couple hundred thousand. I was lucky.
Chris