Andrew Shadow
Site Supporter
This is a story about excellent service rendered by a company I have dealt with for the first time, and have no affiliation with other than being a customer.
Specifically it is about the excellent customer service provided by Mr. Chris Short of Short Tronics Inc., also known as PalmDr.
You can visit his site here- PalmDr.com.
I had known about this place for quite a while but had never seen anything to indicate that he could repair a Sena communicator. I contacted him to ask if he had any ability to repair a Sena 20S communicator. He did not B.S. me. He wrote me back and very honestly told me that he has attempted to repair several of these. He openly admitted that he has been successful about 50% of the time. The good news is that if he can not repair it, there is only a $10.00 USD charge for the evaluation. It seemed like a no brainer on a $400.00 unit- we couldn't loose more than $10.00 plus a few bucks for shipping.
I put it in the mail to him on a Monday. It arrived at his facility late Friday evening. The following Monday mid afternoon he contacted me to tell me that he had already repaired it.
This is what was repaired;
- replaced a defective power chip on the circuit board.
- re-flowed a few of the sketchy solder joints.
The charge for the complete repair was $50.00 USD.
He put it in the mail on its way back to me that same Monday afternoon so it was actually a one day turn around.
I have now received it and have had a chance to pair it with my Sena so that I can test it. It works perfectly.
I also have a Zumo 550 that had a defective digitizer. The screen was quite worn where it mostly commonly gets pressed as well. It needed a new digitizer and a new screen. I was going to replace these myself as I knew that I could purchase the parts from PalmDr.com. Since we were shipping the Sena to PalmDr anyway, the cost of shipping no longer factored in to the repair cost of the Zumo. I decided to send the Zumo to him as well and let him take care of it.
These are the repairs that were done on the Zumo;
- Replaced the digitizer.
- Replaced the screen.
- Replaced the internal battery.
- Replaced all of the torn exterior rubber buttons that I had stuck back on with silicone.
All of these repairs were accomplished for the princely sum of $85.00 USD.
The Zumo was repaired during the same one-day turn around time as the Sena.
The Zumo now works and looks like a brand new one again.
If you have any electronic gizmo that you still like and would like to keep but did not know where to send it for repair, or thought that it was not worth the cost of repair, contact this company before you throw it out. For most items he charges only $10.00 USD to evaluate the unit and provide a repair estimate.
His service was very fast. I didn't even use the express repair service that he has available for some items.
His price was very reasonable.
He charged what he said he would charge.
He did what he said he would do.
He did it very quickly.
He provides a warranty that stands behind his repairs.
The only variable I can not speak to as of now is longevity. Time will answer the question of how durable his repairs are.
Since any riding of any significance is off the table for me right now during this Covid-19 crisis, I have no idea how long it will be before I can offer a fair evaluation based on time and actual usage.
I am offering this recommendation of this company now, without waiting for the passage of time, because I thought that if there is anyone else who is looking for somewhere to have something repaired, now might be a good time to do it. If your riding has been curtailed as well, now might be a good opportunity to send that item for repair.
If you are planning to have something repaired, considering doing it now as opposed to later might also help Mr. Short keep PalmDr alive and in business as well.
I am sure that he is struggling during this crisis like all small business owners are.
I for one am quite happy that this company was there to remedy the premature death of an expensive Sena.
In my opinion, it is to the benefit of us all having these types of businesses stick around, especially when the price is reasonable and the service is excellent.
Specifically it is about the excellent customer service provided by Mr. Chris Short of Short Tronics Inc., also known as PalmDr.
You can visit his site here- PalmDr.com.
I had known about this place for quite a while but had never seen anything to indicate that he could repair a Sena communicator. I contacted him to ask if he had any ability to repair a Sena 20S communicator. He did not B.S. me. He wrote me back and very honestly told me that he has attempted to repair several of these. He openly admitted that he has been successful about 50% of the time. The good news is that if he can not repair it, there is only a $10.00 USD charge for the evaluation. It seemed like a no brainer on a $400.00 unit- we couldn't loose more than $10.00 plus a few bucks for shipping.
I put it in the mail to him on a Monday. It arrived at his facility late Friday evening. The following Monday mid afternoon he contacted me to tell me that he had already repaired it.
This is what was repaired;
- replaced a defective power chip on the circuit board.
- re-flowed a few of the sketchy solder joints.
The charge for the complete repair was $50.00 USD.
He put it in the mail on its way back to me that same Monday afternoon so it was actually a one day turn around.
I have now received it and have had a chance to pair it with my Sena so that I can test it. It works perfectly.
I also have a Zumo 550 that had a defective digitizer. The screen was quite worn where it mostly commonly gets pressed as well. It needed a new digitizer and a new screen. I was going to replace these myself as I knew that I could purchase the parts from PalmDr.com. Since we were shipping the Sena to PalmDr anyway, the cost of shipping no longer factored in to the repair cost of the Zumo. I decided to send the Zumo to him as well and let him take care of it.
These are the repairs that were done on the Zumo;
- Replaced the digitizer.
- Replaced the screen.
- Replaced the internal battery.
- Replaced all of the torn exterior rubber buttons that I had stuck back on with silicone.
All of these repairs were accomplished for the princely sum of $85.00 USD.
The Zumo was repaired during the same one-day turn around time as the Sena.
The Zumo now works and looks like a brand new one again.
If you have any electronic gizmo that you still like and would like to keep but did not know where to send it for repair, or thought that it was not worth the cost of repair, contact this company before you throw it out. For most items he charges only $10.00 USD to evaluate the unit and provide a repair estimate.
His service was very fast. I didn't even use the express repair service that he has available for some items.
His price was very reasonable.
He charged what he said he would charge.
He did what he said he would do.
He did it very quickly.
He provides a warranty that stands behind his repairs.
The only variable I can not speak to as of now is longevity. Time will answer the question of how durable his repairs are.
Since any riding of any significance is off the table for me right now during this Covid-19 crisis, I have no idea how long it will be before I can offer a fair evaluation based on time and actual usage.
I am offering this recommendation of this company now, without waiting for the passage of time, because I thought that if there is anyone else who is looking for somewhere to have something repaired, now might be a good time to do it. If your riding has been curtailed as well, now might be a good opportunity to send that item for repair.
If you are planning to have something repaired, considering doing it now as opposed to later might also help Mr. Short keep PalmDr alive and in business as well.
I am sure that he is struggling during this crisis like all small business owners are.
I for one am quite happy that this company was there to remedy the premature death of an expensive Sena.
In my opinion, it is to the benefit of us all having these types of businesses stick around, especially when the price is reasonable and the service is excellent.
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